Return & Warranty

We’ve been trying our best to provide our customers with best quality products and competitive price since our establishment. If  unfortunately there’s a problem with the product upon delivery or after a certain time of usage, feel free to contact us(service@vvapestore.com).

DOA(Dead On Arrival)
In this case please contact us within 24 hours after the package is delivered.

6 months warranty
6 months warranty applies to kits, mods and atomizers, excluding accessories. Kindly provide your order number, serial number of the product, and pictures/video to clearly specify the problem.

Please note that damage due to misuse are not covered by our warranty.

Custom fee
Customers are responsible for import custom fees/tax. If you don’t pay the fee and have the package returned, you’ll need to cover shipping fee for both way.