Important: Please double check the shipping address carefully before and after you place the order.
Note: Cannot ship to APO, AE address.
Processing & shipping time:
For pre-order items: shipping time depends on the manufacturer, once the items are released by the manufacturer, the pre orders will be shipped out immediately.
For in-stock items: we do need 1-3 business days to process and ship your order, once the order is shipped, you’ll received a shipment notification email and then a follow up email with tracking number. Please check your spam box if you don’t receive those emails. Currently we don’t ship orders at weekends(Saturday & Sunday).
We highly suggest that you creat a account on the website so that you can check the order status and order records at any time.
Shipping methods available:
DHL, UPS, Fedex, TNT, Registered Airmail, US Dedicated, USPS(Shipping from US warehouse for US customers, check what we have in US warehouse)
Note: We offer free DHL/Fedex/UPS shipping worldwide for orders over 150USD, which means you’re going to receive the package in 3-7 days. If you’re from US or European countries, you also get free registered airmail shipping for orders over 49USD.
Delivery time, kindly note that delivery time listed below are all counting from the date the package is on tracking system, it may take about 1-2 days for the logistics partner to handle the packages before it’s trackable.
DHL/UPS/TNT shipping takes 3-7 days for delivery.
Registered Airmail shipping takes 4-30 business days for delivery depending on the countries you’re from. For example, usually it takes about 7-15 days for delivery to US customers, 4-7 days for delivery to UK customers, and 8-15 business days for delivery to other European customers.
US Dedicated ships items from China for US customers, taking about 8-12 days for delivery.
USPS ships items from US warehouse for US customers, taking about 2-5 business days for delivery
US customers should kindly note that if you order items in our US warehouse and China warehouse at the same time, the items will be shipped in separate packages.
USPS /& US Dedicated means your order will be shipped via USPS or US Dedicated only or USPS and US Dedicated together. When all the items you purchased are in our US warehouse, your order will be shipped by USPS only, same rule for US dedicated. If your order contains items in both China warehouse and US warehouse, they will be shipped in separate packages by US dedicated and USPS.
Custom tax & risk
Customers are responsible for import tax and risk. Please do enough research on your local custom/import policy before ordering.
Under declaring value:
Email us or leave comment while placing order if you need us to under declaring the value, note that you’re responsible for custom risk in this case.
Restrictions on shipping 18650/20700/21700 batteries
We have Golisi S35 21700 battery, Samsung 25R 18650 battery, LG HG2 18650 battery and Sony VTC6 18650 battery in US warehouse, so for US customers there’s no restrictions on shipping those batteries.
For other batteries and customers from other countries, batteries can only be shipped via DHL. Please choose DHL shipping if you order batteries. Besides, the percentage of the batteries should be lower than 20% of the whole order, not including SMOK, VandyVape & Wismec products. For example, if you order 1pc battery, you need to have at least 4pcs of atomizers/mods, or 4 packs of coils or wire in your order.
Restrictions on shipping eliquid
Eliquid can only be shipped via DHL. Please choose DHL shipping method when you have eliquid in your order.